Security Testing for Chatbot and Conversational AI Applications for Malaysian Enterprises

Enterprise chatbots — customer service bots, internal knowledge assistants, sales bots — process sensitive queries and often integrate directly with backend systems (CRM, ticketing, knowledge bases). Security testing covers: prompt injection (can users manipulate the bot into revealing system prompts or performing unintended actions?), data leakage (does the bot expose information from other users' conversations?), authentication and session management, backend API security through the bot interface, and whether the bot can be used to bypass access controls that the regular application enforces.